Ensure responsible
gaming at koya9
Gaming is entertainment — you need to know when to stop. koya9 is committed to keeping you safe and well. Follow our tools and guidelines to enjoy a balanced gaming experience.
Core principles of responsible gaming
koya9 believes gaming is a form of pure entertainment — but only when it stays within limits. Our commitment to every player is to create a healthy, safe, and enjoyable gaming environment. To that end, we have put in place a number of protective measures to help you play responsibly.
Gaming should never be seen as a source of income. It is a leisure activity where both time and money must be kept within defined limits. koya9 is here to help you set and maintain those limits.
To enjoy any type of game on our platform, you must be 21 years of age or older. Minors cannot open accounts, and we are always vigilant to ensure that no one uses an account on behalf of a minor.
Important reminders
- Gaming is for entertainment only, not for income
- Do not keep playing in hopes of winning back money you have lost
- Only bet what you can afford to lose
- Do not play with money meant for family responsibilities or bills
- Avoid gaming while under the influence
- Keep children and minors away from your account
Our protective tools
Use the tools below to manage your gaming experience on the koya9 platform.
Set a deposit limit
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and can only be increased after a specific waiting period. This keeps your budget protected.
Time-out feature
If you feel a short break is needed, you can set a time-out ranging from 24 hours to 30 days. During this period you will not be able to play any games or make deposits on your account.
Self-exclusion
If you want a longer break from gaming, the self-exclusion option is available — from 6 months up to permanently. While exclusion is active, access to your account is completely blocked.
Reality Check
At set intervals you will receive a notification showing how long you have been playing. This feature reminds you how much time and money you have spent so you can make informed decisions.
Account history review
You can view your full deposit, withdrawal, and betting history at any time. Monitoring your own activity is the first step toward responsible gaming.
Support and advice
If you have any concerns about gaming, contact us via koya9's 24/7 live chat or email. Support is available in both Bengali and English.
How to use the tools
After logging in to your account, follow the steps below to activate protective tools.
Go to Account Settings
Log in to koya9 and click your profile icon in the top-right corner. From there, go to "Account Settings" or the "Responsible Gaming" section.
Choose the tool you want
Select whichever tool suits you — deposit limit, time-out, self-exclusion, or reality check.
Set the limit or duration
Enter your preferred amount or time period. For deposit limits, you can choose daily, weekly, or monthly.
Confirm and activate
Confirm your choice. Self-exclusion and time-out take effect immediately. If you need help, let us know via live chat.
How to recognise problem gaming
If any of the signs below apply to you, you should seek help now.
- You are placing increasingly large bets trying to recover money you have lost
- You feel restless or uneasy when you are not thinking about gaming
- You are hiding your gaming from family or friends
- You are playing with money meant for bills or essential expenses
- You want to stop but cannot
- Gaming is affecting your work or studies
- You feel more stressed or anxious than you feel enjoyment
If you notice these signs, contact the koya9 support team without delay. We are ready to help without judgement.
For players aged 21 and above only
Minor protection
To create an account on koya9, you must be at least 21 years of age. Age is verified during the registration process, and additional identity documents may be requested if there is any doubt.
If there are children or teenagers in your home, keep parental controls active on your device and never share your login details. Your account is entirely personal — letting anyone else use it creates a security risk.
You can use parental control software to restrict access to gaming sites on your home internet. This is an effective step in protecting your child.
If you suspect a minor is using your account, inform our support team immediately: [email protected]
How to get support
You do not have to face a gaming problem alone. koya9 and other organisations are always ready to help you.
koya9 live chat
Our support team is available 24 hours a day, every day of the week. Help is available in Bengali and English.
Email: [email protected]
Professional advice
Gaming addiction is a health issue. If needed, consult a mental health professional or counsellor. Talking openly with family and friends can also help a great deal.
Need urgent help?
If you feel that a gaming problem is affecting your mental health or family life, contact koya9 support without delay. We are here for you and provide help without judgement.
Email:
Frequently asked questions
Answers to common questions about responsible gaming.
Enjoy koya9's gaming world
safely
Play responsibly and enjoy within your limits. Use all our tools and contact support whenever you need.